KUALA LUMPUR: AirAsia Bhd will halt its daily flights from Kuala Lumpur to Colombo, Sri Lanka with effect from Feb 26 due to commercial reasons. The low-cost carrier said on Monday customers affected by the withdrawal would be offered options to alleviate any inconvenience.
"Each affected guest will be notified via their registered member email account, as well as an SMS notification of the route termination," it said.
AirAsia said affected guests had three options. The first was to shift their flights to an earlier date to or from Kuala Lumpur or Colombo without any extra charges and subject to availability.
The second option was a credit shell for the value that they paid with a validity of three months while the third was a full refund.
"Each affected guest will be notified via their registered member email account, as well as an SMS notification of the route termination," it said.
AirAsia said affected guests had three options. The first was to shift their flights to an earlier date to or from Kuala Lumpur or Colombo without any extra charges and subject to availability.
The second option was a credit shell for the value that they paid with a validity of three months while the third was a full refund.
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