Thursday, 3 January 2013

AirAsia to pull Penang - Hong Kong route Read more: AirAsia to pull Penang - Hong Kong route

AirAsia will withdraw its daily flights from Penang to Hong Kong effective March 4, 2013.

The low-cost airline said the move was to realign its route planning for Penang hub and due to commercial reasons.

It said guests who are affected by the withdrawal of this route would be offered options to alleviate any inconvenience that might occur. Each affected guest would be notified via their registered member email account as well as an SMS notification of the route termination.

In a statement today, AirAsia said the affected customers can choose four options; move their flights to an earlier date to or from Penang or Hong Kong without any extra charges and subject to availability or re-route their flights from Penang to Kuala Lumpur and from Kuala Lumpur to Hong Kong or vice versa without any extra charges for the seats.

They can also opt for a credit shell for the value that they paid with a validity of three months or a full refund.

AirAsia flies to five domestic routes -- Kuala Lumpur, Langkawi, Johor Baharu, Kota Kinabalu and Kuching.

It also flies to six international routes -- Singapore, Bangkok, Jakarta, Surabaya, Medan and Hong Kong from Penang with nearly 320 weekly flights both ways. -- Bernama

Read more: AirAsia to pull Penang - Hong Kong routehttp://www.btimes.com.my/Current_News/BTIMES/articles/20130103161549/Article/#ixzz2Gv5uta4L

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AirAsia withdraws daily Penang-HK flights from March 4


KUALA LUMPUR: AirAsia Bhd is withdrawing its daily flights from Penang-Hong Kong with effect from March 4.

The low-cost carrier said on Thursday the move was to realign its route planning for its Penang hub, as well as due to commercial reasons. "Guests that are affected by the withdrawal of this route will be offered options to alleviate any inconvenience that might occur and each affected guest will be notified via their registered member email account, as well as an SMS notification of the route termination," it said.

AirAsia said affected customers had four options:

i) Move their flights to an earlier date to or from Penang or Hong Kong without any extra charges and subject to availability;

ii) Re-route their flights from Penang to Kuala Lumpur and from Kuala Lumpur to Hong Kong or vice versa without any extra charges for the seats;

iii) Be offered a credit shell for the value that they paid with a validity of three months; or a

iv) Full refund.

AirAsia flies to five domestic routes: Kuala Lumpur, Langkawi, Johor Bahru, Kota Kinabalu and Kuching.

It also flies six international routes: Singapore, Bangkok, Jakarta, Surabaya, Medan and Hong Kong from Penang with nearly 320 weekly flights both ways.

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